Skip to content

Technical Support

476 Topics 3.6k Posts

Subcategories


  • Technical Support questions regarding BrowseDNS

    154 1k
    154 Topics
    1k Posts
    So like, whenever I try getting into the nintendo browser, yk, the WiFi connection thing, while it's loading, it just says, "this feature is not available" and it's ALWAYS like that, is that just a problem from my side, nintendo's side or the browser's? [image: 1781211749192-1000018243.jpg] (I couldn't figure out which category to put this in, I've been studying the whole ahh day ;-;)
  • Report problems you come across with our services.

    87 676
    87 Topics
    676 Posts
    @NightmareWolfie crazy testing new features in prod
  • if you want something done or have suggestions, post here.

    195 1k
    195 Topics
    1k Posts
    stop making these stupid posts like we haven't said we are working on it if yall keep this up we just aren't going to bring gifs back. Be patient and STFU while you do I asked all of you to give us bug reports that we dont already know about.... you know this
  • How to Disable BrowseDNS Forums Access on Switch

    Pinned Moved
    3
    0 Votes
    3 Posts
    3k Views
    Hello! To completely disable access to the browser, you have three main options, in order of effectiveness: #1 Parental Controls If you enable parental controls on your Switch, even if none of the content rating or categories are blocked, access to the Network Settings and editing WiFi hotspots will be locked behind a PIN. Without being able to access the settings, alternative DNS servers cannot be enabled, and the Connection Test browser can't be accessed. How to Enable: https://www.nintendo.com/us/switch/parental-controls/ In my opinion, this is the intended method by Nintendo to prevent access to the built-in browser, among other network settings (like VPNs or proxies). You can also explicitly disable the Social Media browsers (Facebook and Twitter) from the Parental Controls app. #2 Router-Level Networking blocks DNS requests can be overridden at any point in the networking connection chain. This would need an advanced networking setup that configured on the router. If these DNS packets are overridden, whatever DNS is entered on the device will be effectively ignored. This would only apply while using your network, though. Essentially the opposite of this reddit thread: https://www.reddit.com/r/HomeNetworking/comments/q81j5v/is_there_a_method_to_force_dns_resolve_on_a/ You could also more simply only block the three IP addresses (45.55.142.122, 45.55.112.11, 46.101.65.164), if your router allows it. #3 The "Disable Browser" (LaneChange) pages There are three pages that control the different DNS addresses and what they will resolve for your IP: http://lanechange-controller.fortheusers.org/manage/ http://lanechange-us.browsedns.net/manage/ http://lanechange-uk.browsedns.net/manage/ These take your current IP, and tell our systems to not perform the redirect on them. So this is more of an "opt-out". The reason this wears off over time usually has to do with your IP resetting or changing. And this is also only tied to the network, not the device. Other Info The Switch is a video game device first, but it can also play media (such as from Hulu, YouTube, or Twitch), and it utilizes different web browser applets across the system. Nintendo contracts with another company to maintain these browsers with security updates. Switchbru and BrowseDNS allow access to one of those browsers (the Captive Portal applet) by redirecting connection test DNS requests. To get more specific, every time the Switch connects to the Internet, it performs a check to see if it's behind a Captive Portal, and if it is, it displays the browser. This is often necessary when authenticating your device with paid Wifi hotspots, like at a hotel or on an airplane. There are other methods that don't involve our servers that will also allow this browser to display, such as using a self-hosted Captive Portal from another computer on the network. For this reason, I think that the Parental Controls solution is the best approach for blocking the browser, in the same way you might want to prevent unrestricted access to apps like YouTube. Last Things! The intent of the DNS service is to help make the Internet more accessible, but I completely understand why there are scenarios where you would want to prevent that. I'm a big advocate for Nintendo fully exposing the browser's functionality and making it less hidden, and less "cloak and dagger". Any presence of a built-in browser should be clearly presented to the user. An upsetting precedent is that the Playstation 5 browser works in a very similar manner. This is not the direction we should be heading in! If a console includes a browser, it should be up front about it, and allow the user to control access to it directly, alongside other apps and media. Like on the 3DS and Wii U! I hope this fully answers the question, and provides enough information on both blocking the browser, and how the browser itself works.
  • Support-related Contact Information

    Pinned Locked Moved
    1
    1 Votes
    1 Posts
    412 Views
    No one has replied
  • Technical Support Rules & Info

    Pinned Locked Moved
    1
    1
    1 Votes
    1 Posts
    150 Views
    No one has replied
  • This topic is deleted!

    Unsolved
    4
    0 Votes
    4 Posts
    19 Views
  • Twitter not working

    Unsolved
    4
    0 Votes
    4 Posts
    83 Views
    @Biblecampvictim you should write a book
  • How are you guys putting images in your bio?

    Locked Solved
    3
    0 Votes
    3 Posts
    159 Views
    @HanakoLR perfect, thank you! I never would’ve thought of that.
  • Invalid pin issue

    Moved
    3
    0 Votes
    3 Posts
    107 Views
    His display is BuilderThe20, he's doing it from his computer though--which may be the source of the issue, maybe He's using letters insteadof numbers
  • Is Switch Broswer Gone? (NO IT WAS JUST TEMPORARY)

    Moved
    10
    0 Votes
    10 Posts
    367 Views
    @AadamOnSwitch I also got this
  • why cant i upvote

    Unsolved
    14
    0 Votes
    14 Posts
    491 Views
    sigh
  • example of how to make tables in posts for those using other sources .

    Unsolved
    8
    1 Votes
    8 Posts
    210 Views
    i made a simple table creator for you guys.. https://wiiubru.com/table.html hope it helps simply copy and paste your markdown to a post.
  • Video Watching

    Moved
    4
    1 Votes
    4 Posts
    179 Views
    @Glitchy_Boy I forgot to answer you. The switch browser can't do it all and at least for now any type of video is not possible to play.
  • guys it says i have 0:00 time left how am i still here?

    Unsolved
    13
    0 Votes
    13 Posts
    462 Views
    It appears as 0:00, but it's basically based on the time you had remaining when the console turned off. Therefore, if it turned off at 1 minute and 30 seconds, you will be closed out in 1 minute and 30 seconds once you turn the console on and open the browser.
  • can someone help me out and download this video

    Moved
    3
    0 Votes
    3 Posts
    179 Views
    I do not know any or What's blocked
  • This topic is deleted!

    0
    0 Votes
    0 Posts
    40 Views
    No one has replied
  • Password trouble

    Locked Moved
    11
    0 Votes
    11 Posts
    398 Views
    Anyways I'll lock this
  • The switch browser keeps giving me an error

    Moved
    3
    0 Votes
    3 Posts
    198 Views
    A Former User?
    @lag8myjump That happens to me too, try use duckduck go instead its the same as google.
  • how do i do this

    Moved
    2
    0 Votes
    2 Posts
    140 Views
    whoever can help gets a preview/demo on my next game
  • Help anyone who is a mod or is a staff member

    Locked
    3
    2 Votes
    3 Posts
    198 Views
    This has been solved, in case any mods are wondering!
  • my time says 0:00 but it's said that for several minutes?

    7
    0 Votes
    7 Posts
    320 Views
    like, i had the song playing, i changed my dns settings, got back into yt and it was playing as the browser was loading before abruptly cutting out
  • I need help

    Moved Solved
    6
    1 Votes
    6 Posts
    382 Views
    Multiple threads were moved like that. Clicked the wrong button and all the posts in technical support moved to announcements