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Technical Support

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  • Technical Support questions regarding BrowseDNS

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    ?
    seems obvious lol
  • Report problems you come across with our services.

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    st4ticS
    yeah it is a glitch, since the website was meant to show your profile picture obviously
  • if you want something done or have suggestions, post here.

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    ilovecats2018I
    @ilovecats2018 nothing?
  • How to Disable BrowseDNS Forums Access on Switch

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    VGMooseV
    Hello! To completely disable access to the browser, you have three main options, in order of effectiveness: #1 Parental Controls If you enable parental controls on your Switch, even if none of the content rating or categories are blocked, access to the Network Settings and editing WiFi hotspots will be locked behind a PIN. Without being able to access the settings, alternative DNS servers cannot be enabled, and the Connection Test browser can't be accessed. How to Enable: https://www.nintendo.com/us/switch/parental-controls/ In my opinion, this is the intended method by Nintendo to prevent access to the built-in browser, among other network settings (like VPNs or proxies). You can also explicitly disable the Social Media browsers (Facebook and Twitter) from the Parental Controls app. #2 Router-Level Networking blocks DNS requests can be overridden at any point in the networking connection chain. This would need an advanced networking setup that configured on the router. If these DNS packets are overridden, whatever DNS is entered on the device will be effectively ignored. This would only apply while using your network, though. Essentially the opposite of this reddit thread: https://www.reddit.com/r/HomeNetworking/comments/q81j5v/is_there_a_method_to_force_dns_resolve_on_a/ You could also more simply only block the three IP addresses (45.55.142.122, 45.55.112.11, 46.101.65.164), if your router allows it. #3 The "Disable Browser" (LaneChange) pages There are three pages that control the different DNS addresses and what they will resolve for your IP: http://lanechange-controller.fortheusers.org/manage/ http://lanechange-us.browsedns.net/manage/ http://lanechange-uk.browsedns.net/manage/ These take your current IP, and tell our systems to not perform the redirect on them. So this is more of an "opt-out". The reason this wears off over time usually has to do with your IP resetting or changing. And this is also only tied to the network, not the device. Other Info The Switch is a video game device first, but it can also play media (such as from Hulu, YouTube, or Twitch), and it utilizes different web browser applets across the system. Nintendo contracts with another company to maintain these browsers with security updates. Switchbru and BrowseDNS allow access to one of those browsers (the Captive Portal applet) by redirecting connection test DNS requests. To get more specific, every time the Switch connects to the Internet, it performs a check to see if it's behind a Captive Portal, and if it is, it displays the browser. This is often necessary when authenticating your device with paid Wifi hotspots, like at a hotel or on an airplane. There are other methods that don't involve our servers that will also allow this browser to display, such as using a self-hosted Captive Portal from another computer on the network. For this reason, I think that the Parental Controls solution is the best approach for blocking the browser, in the same way you might want to prevent unrestricted access to apps like YouTube. Last Things! The intent of the DNS service is to help make the Internet more accessible, but I completely understand why there are scenarios where you would want to prevent that. I'm a big advocate for Nintendo fully exposing the browser's functionality and making it less hidden, and less "cloak and dagger". Any presence of a built-in browser should be clearly presented to the user. An upsetting precedent is that the Playstation 5 browser works in a very similar manner. This is not the direction we should be heading in! If a console includes a browser, it should be up front about it, and allow the user to control access to it directly, alongside other apps and media. Like on the 3DS and Wii U! I hope this fully answers the question, and provides enough information on both blocking the browser, and how the browser itself works.
  • Support-related Contact Information

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  • Technical Support Rules & Info

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  • This topic is deleted!

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  • Password trouble

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    NightmareWolfieN
    Anyways I'll lock this
  • The switch browser keeps giving me an error

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    YourAriesBestieY
    @lag8myjump That happens to me too, try use duckduck go instead its the same as google.
  • how do i do this

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    C
    whoever can help gets a preview/demo on my next game
  • Help anyone who is a mod or is a staff member

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    Apollo.Is.SillyA
    This has been solved, in case any mods are wondering!
  • my time says 0:00 but it's said that for several minutes?

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    YanderemenheraY
    like, i had the song playing, i changed my dns settings, got back into yt and it was playing as the browser was loading before abruptly cutting out
  • I need help

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    RavenR
    Multiple threads were moved like that. Clicked the wrong button and all the posts in technical support moved to announcements
  • i have discovered something that is weird

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    Ameris_BlizzA
    @hi4 That's normal, it's been like that for a while now.
  • What happened to switchbru?

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    Sup3rSwaggyy1983S
    @KG3M0 oh, it was an old issue was that happening 2 or 3 weeks ago, lol. The problem is now solved, well it was fixed for me :3
  • its not letteing me play fortnight

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    ?
    lil bro just wants to play fortnite
  • Switchbru DNS not connecting on my switch [help!]

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    VGMooseV
    The DNS landing page is restored now, and should be working normally again.
  • エラー出てチャットができん

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    S
    @Nared 返信遅れてすみません治りました!
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    VGMooseV
    It means if you lock your device, you can technically go past 20 minutes, since the time while the device is asleep doesn't count. It's only 20 minutes of screen on time, and then the browser applet closes.
  • Why are captchas so finnicky on the switch browser?

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    RavenR
    Captcha works fine I assume. However, since around August of last year, cloudflare made a change to their captchas and whatever you'd like to call it. As VGMoose mentioned, the cookies ain't persisted, I was told by a developer offsite that Switch Users can't see the cloudflare verification checks after you click the box because the browser is missing a cookie Cloudflare captchas runs off of. A couple weeks ago the spam method was working, just spam click the check box on your cloudflare captcha and you should get verified. This only works for the smaller sized captchas from my understanding, the captchas you get when you enter website that says "Checking that you are not a robot" is a it more tricky and advanced. I heard Cloudflare got an update so I don't know if this still works!
  • Issues ive been encountering (this is on switch)

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    K
    I just can't load the site on my switch
  • i can't use spotify on nintindo switch

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    ?
    @TheZwick32 Thx!
  • shoutbox breaking dns? (switch)

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    no.one.youd.knowN
    i hate gif spam:<, i was having issues too